Program Requirements

First Semester

Course #Course TitleCreditsPrerequisites/Comments

150-102IT-Fundamentals2This course covers the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals and security.

150-111IT Software for Networking2This course provides hands-on training utilizing industry standard computer software to document network design, layout and architecture; to effectively manage an information technology project; and to manage the data critical to the management of information technology assets.

150-131Technical Support Fundamentals11st 8 WeeksIn this course, learners are introduced to the world of information technology, or IT. Participants will learn about the different facets of IT, like computer hardware, the Internet, computer software, and job-related skills. They will also learn about the history of computers, and the pioneers who shaped the world of computing that we know today. This course covers a wide variety of topics, and it is designed to give an overview of what’s to come in the Google IT Support Professional Certificate coursework. People who complete this course will be able to do the following: Understand how the binary system works; Assemble a computer from scratch; Choose an operating system and install it on a computer; Understand what the Internet is, how it works, and the impact it has in the modern world; Learn how applications are created and how they work inside computers; Utilize common problem-solving methods and soft skills in an IT setting.

150-133Bits/Bytes of Computer Network12nd 8 Weeks | 150-131 or concurrentThis course is designed to provide a full overview of computer networking. It covers everything from the fundamentals of modern networking technologies and protocols to practical applications and network troubleshooting. People who complete this course will be able to do the following: Describe computer networks in terms of a five-layer model; Understand all of the standard protocols involved with TCP/IP communications; Grasp powerful network troubleshooting tools and techniques; Learn network services like DNS and DHCP that help make computer networks run.

150-165Microsoft Server 12154-111This course allows the learner to acquire necessary skills for supporting and configuring Windows Server including installation and configuration of an Active Directory Domain. Account administration, group policy management and core server roles and features are identified while preparing for MCSA Exam 70-410.

154-110Research & Troubleshooting2Provides instruction to IT Service Desk Technician Research and Troubleshooting skills. Students perform research and troubleshooting skills, investigate Service Desk operations, create a support utility kit, correct information and mistakes. 

154-111Endpoint Management3Learn knowledge and skills to install, configure and support end-user devices, client operating systems, and software. Develop skills needed to connect various computing devices to networks, perform basic cybersecurity mitigations, troubleshoot common problems to identify, diagnose and resolve issues. Demonstrate basic understanding of scripting, the cloud, virtualization, and security.   The course prepares students to take the CompTIA A+ Core 2 certification.

TOTAL CREDITS:13 

Second Semester

Course #Course TitleCreditsPrerequisites/Comments

150-135Become an OS Power User11st 8 Weeks | 150-131 and 150-133In this course, participants will learn how to use Windows and Linux, two major operating systems that are core components of IT infrastructures. Through a combination of video lectures, demonstrations, and hands-on practice, students will become familiar with the main components of an operating system and how to perform critical tasks like managing software, managing users, and configuring hardware. People who complete this course will be able to do the following: Navigate the Windows and Linux file systems using a graphical user interface and a command line interpreter; Set up users, groups, and permissions for account access; Install, configure, and remove software on the Windows and Linux operating systems; Configure disk partitions and file systems; Understand how system processes work and how to manage them; Work with system logs and remote connection tools; Utilize their knowledge of operating systems to troubleshoot common issues in an IT support specialist role.

150-137System Adm/IT Infrastructure12nd 8 Weeks | (150-131 and 150-133) and 150-135 or concurrentThis course will transition learners from working on one computer at a time to working with a whole fleet of computers. Systems administration is the field of IT that’s responsible for maintaining reliable computer systems in multi-user environments. In this course, participants will learn about the infrastructure services that keep all organizations, big and small, up and running. Topics include how to manage and configure servers, and how to use industry tools to manage computers, user information, and user productivity. Finally, the course will explain how to recover an organization’s IT infrastructure in the event of a disaster. People who complete this course will be able to do the following: Utilize best practices for choosing hardware, vendors, and services for an organization; Understand the most common infrastructure services that keep an organization running, how they work, and how to manage infrastructure servers; Manage an organization’s computers and users using the Active Directory and OpenLDAP directory services; Choose and manage the tools that an organization will use; Back up an organization’s data and recover IT infrastructure in the event of a disaster; Utilize systems administration knowledge to plan and improve processes for IT environments.

150-139IT Security: Defense Digital12nd 8 Weeks | 150-131 and 150-133 and (150-135 and 150-137 or concurrent)This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up, and then discusses encryption algorithms and how they’re used to safeguard data. From there, the course dives into the “three A’s of information security”—authentication, authorization, and accounting. It also covers network security solutions, ranging from firewalls to Wi-Fi encryption options. The course then pulls the subject matter together with a look at how all of those elements can be incorporated into a multilayered, in-depth security architecture. It concludes with recommendations on how to foster a culture of security within a team or an entire organization. People who complete this course will understand the following: How various encryption algorithms and techniques work, and their benefits and limitations; Various authentication systems and types; The difference between authentication and authorization. At the end of this course, learners will be able to do the following: Evaluate potential risks and recommend ways to reduce risk; Make recommendations about how best to secure a network; Help others to understand security concepts and protect themselves.

150-143IT Essentials3154-111This course addresses the fundamentals of personal computer (PC) workstations hardware systems and the integration of operating systems used by business and industry into those systems. Course topics include: integration, configuration, troubleshooting, and documentation of PC subsystems including motherboard architecture, form factors, power supplies, IDE devices and removable storage, system memory, multimedia devices, I/O devices, BIOS and boot process, and video/display fundamentals, Additionally, the integration, configuration, troubleshooting, and documentation of commonly used (current and legacy) operating systems, as they relate to system hardware, is explored.

150-150CCNA 1: Intro to Networks3This is the first of three courses that are aligned to the CCNA Certification Exam. It introduces the architecture, structure, functions, components, and models of the Internet and other computer networks. The principles and structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the following CCNA courses. By the end of this course, learners will be able to build simple local area networks (LAN), perform basic configurations for routers and switches, and implement IP addressing schemes.

154-112IT Service Management2This course will introduce the learner to best practices for IT service management with focus on customer communication, supporting IT environments, communication between different departments in an enterprise environment, and proper documentation techniques. 

154-113Documentation1Provides instruction to IT Service Desk Technician Documentation skills. Students perform communication and documentation skills related to incorporating information sources, writing procedures, maintaining a knowledge base, preparing reports, presenting oral reports, and developing ticketing skills. 

154-114Professional Skills1Provides instruction to IT Service Desk Technician professional skills. Students will develop customer service skills, manage difficult customers, develop professional business skills, work with teams, minimize effects of stressful situations, develop time management skills.

TOTAL CREDITS:13