Program Requirements

First Semester

Course #Course TitleCreditsPrerequisites/Comments

101-105Accounting, Intro to3This is an introductory course designed to introduce the learner to the basic accounting language and concepts of business entities. Skills such as, analyzing business transactions, applying fundamental accounting concepts, identifying accounting control procedures, and evaluating financial statements will be developed. This course is intended for the non-accounting major.

103-102Microsoft Office Suite2_The goal of this course is to provide an introduction to Microsoft Office Suite and how it is used in academic, personal, and business environments. The students will become familiar with the Office user interface and use it as they work with Word, PowerPoint, Excel, and Outlook. Navigate the Office interface by using tabs, ribbons, and groups.

106-201Innovative Customer Service3Fall only | 106-203 or concurrentThis course enhances customer service skills by analyzing the customer service environment, evaluating communication techniques, and developing strategies for handling diverse and challenging customers. Learners incorporate AI tools to optimize customer interactions, explore AI-driven service recovery techniques, and apply advanced communication skills. Through these integrations, learners are prepared to deliver high-quality customer service in diverse professional settings.

106-202Intro to the Smart Office3Fall only | 106-203 or concurrentThis course covers job search techniques, including researching business support careers, preparing application materials, and interview skills. Learners enhance office communication, scheduling, and task management using Microsoft Outlook. Essential skills like phone communication, mail processing, records management, and basic bookkeeping are developed. Additionally, AI tools are integrated to optimize job searches and office efficiency, equipping learners with practical skills to excel in business support roles.

106-203AI Foundations for Business3Fall onlyThis course introduces learners to the fundamentals of Artificial Intelligence (AI) in a business support environment. Core concepts include machine learning, natural language processing, and data analytics. Learners will examine the ethical considerations surrounding AI, including bias, privacy, and transparency, while learning to apply AI responsibly in an office environment. The course also covers the language and terminology of AI, equipping students with the foundational knowledge to navigate and communicate effectively.

TOTAL CREDITS:14