IT - Service Desk Apprenticeship Overview
Work Description
Responsible for fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, live online chat, and resolving help inquiries. The job includes working with customers and internal teams to process incoming customer contacts, triaging customer issues, solving issues and escalating issues.
Working Conditions
They typically work full-time and may work in the evenings and weekends.
Training
- 1 year training program
- 2,000 hours of on-the-job training
- 144 of related instruction
Application Requirements
- High School diploma or equivalent
- Employer sponsorship & Wisconsin BAS signed contract
- Able to perform assigned job duties and tasks
Earn credit for prior learning! Do you have previous educational or work experience in the field? You could be eligible to receive credit for prior learning. |
Just the Facts
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IT - Service Desk |
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Delivery Method |
Estimated Tuition, Fees, & Books: $667
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Related Programs & Certificates
Whether you're looking to continue your learning to another program or to gain continuing education credit, CVTC offers a variety of learning opportunities for students.
Degrees & Diplomas
IT - Cybersecurity Analyst, Advanced Technical Certificate
IT - Data Analyst, Associate Degree
IT - Desktop Support Technician, Technical Diploma
IT - Software Developer, Associate Degree
Apprenticeships
Certificates
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CVTC's apprenticeship programs offer a comprehensive and practical approach to learning, allowing you to gain hands-on experience in your field while earning a wage. These programs blend classroom learning with on-the-job training, providing a well-rounded education that prepares you for immediate entry into your chosen career. Apprenticeships can last from one to four years, depending on the profession, ensuring you have the depth of knowledge and experience needed to excel.
Whether you're beginning your career journey, seeking to upgrade your skills in your current profession, or looking to transition into a new field, CVTC's apprenticeships offer a direct path to employment. By combining practical experience with theoretical learning, you're not just prepared for the job market; you're already part of it, making apprenticeships an invaluable step in your career development.
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