IT - Desktop Support Technician - Technical Diploma | Chippewa Valley Technical College

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IT - Desktop Support Technician Overview

Are you ready to step into the exciting world of information technology? Our IT-Desktop Support program is your ticket to becoming the go-to expert for resolving software, hardware, and network challenges. During this one-year program, you will build a strong technical foundation while also developing the interpersonal skills necessary to collaborate effectively with internal and external customers.

This program is your pathway to becoming a skilled problem solver, ready to embrace and conquer challenges in a dynamic and fast-paced IT environment.

The IT Desktop Support Technician program will teach you how to:

Install hardware and software
Configure and troubleshoot operating systems and hardware
Understand basic network concepts
Support new technologies
Repair workstations
Perform upgrades

Earn credit for prior learning! Do you have previous educational or work experience in the field? You could be eligible to receive credit for prior learning.

Just the Facts

	IT - Desktop Support Technician 26 Credit Technical Diploma
	Program Length One Year
	Delivery Method Face-to-Face
	Program Location Eau Claire
	Start Months January (Starts January 2025)

Estimated Program Cost

Learn more about the cost of attendance.

Term 1	$	2,425
Term 2	$	2,516

What are estimated program costs? Estimated Total: $4,941

Program Courses Admission Information I'm Ready to Apply

Career Opportunities

Help Desk Specialist

IT Support Technician

Support Professional

IT Specialist

IT Technician

Program Outcomes

CVTC graduates are ready for the workforce. Each year, we send our graduates the Graduate Follow-Up Survey asking several questions related to employment. Here are the program outcomes and job data.

$49K^* Yearly Salary

IT - Desktop Support Technician professionals make an average starting salary of $48,872.

52 Regional Jobs

There are 52 job openings in the CVTC district for the IT - Desktop Support Technician industry.

* This wage is not specific to CVTC graduates. Wage estimates are based on entry-level positions and are gathered from Lightcast which is an economic modeling software that blends historical and projected industry and occupation trends within CVTC's 11-county district. Wage estimates are based on Occupational Employment Statistics and the American Community Survey.

Transfer

Credits to Other Institutions

Should you choose to continue your education after you leave CVTC, we have agreements in place with several institutions to ensure an easy transfer.

View Transfer Options

Program Courses

These are a few of the courses you will take in this program. Courses and the recommended sequence change from year to year; once you are enrolled in a program at CVTC you will be given a recommended course sequence that outlines what courses you should take and the order in which to take them.

You may search for available courses. If you are ever unsure of what courses to take, talk to your academic advisor. If you are looking for course information for previous years, check out our past catalogs.

Here are a few of the courses you can take in the IT - Desktop Support Technician program.

Sample Courses

IT - Fundamentals
Students learn fielding incoming technical support communications and tickets, troubleshooting issues, communicating over the phone, email, live online chat, and resolving help inquiries.

IT Security - Defense Digital
This course teaches students to identify and manage threats and attacks to computers and networks.

Become an OS Power User
This course introduces students how to maintain and troubleshoot operating system.

View Full Course List

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Related Programs & Certificates

Whether you're looking to continue your learning to another program or to gain continuing education credit, CVTC offers a variety of learning opportunities for students.